Potawatomi Casino Hotel accepts no liability for lost, stolen, or damaged boxes, parcels or palletizes items.Pick-up hours are 6 a.m.–2 p.m., Monday–Friday. Within one business day of the event ending, a completed prepaid bill of lading must to be provided and the carrier scheduled to pick up.Palletized shipments must be properly stacked and wrapped.All packages must have prepaid return labels.Packages shipped after an event must be properly packaged and labeled.It is the guest’s responsibility to check with the carrier about arrival issues and to verify any package contents are intact.Potawatomi Casino Hotel is not responsible for the safe or timely arrival of any package you have sent to the property.If Potawatomi Casino Hotel is unable to reach the recipient, unclaimed packages will be disposed of 10 days after the end of the receiving guest’s stay or event.If the recipient would like an item returned to them, Potawatomi Casino Hotel will need a ship-to address and may request prepaid return labels or prepayment to cover the return shipping costs.Should a package arrive after a guest’s departure or not be claimed during their stay, Potawatomi Casino Hotel will attempt to contact the receiving guest.Upon receipt of goods, if Potawatomi Casino Hotel cannot locate the package recipient’s current or future reservation, the item will be returned to sender or otherwise disposed of.Package and pallet counts, along with carrier and tracking information must be given to the Potawatomi Warehouse at 1-80.Boxes and parcels should arrive no earlier than one week (7 days) prior to the guest’s arrival or event.All packages may be subject to inspection.To deliver items for a guest’s event, the package(s) or pallets must have this information visible: Guest’s name (please use only the name on the reservation), arrival date and/or reservation number.Sender’s name, company name (if applicable), sender’s address and phone number.

Use this mailing / shipping address for shipments into Potawatomi Casino Hotel:ġ-800-PAYSBIG or 1-80 To deliver a package to a guest’s hotel room, the package(s) must have this information visible:

Potawatomi casino hotel packages